HEYDUDL Privacy Policy

Thank you for choosing HEYDUDL! Safeguarding your privacy is a core commitment of ours. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you share when using our website, purchasing our shoes, or engaging with our services. By using HEYDUDL, you agree to the practices outlined in this policy.

1. Information We Collect

We gather two types of information to enhance your experience and operate our services effectively:

1.1 Personal Information

This includes data that identifies you personally, which we collect when you interact with our platform:

Account Details: When creating an account, we may collect your full name, email address, password, and contact information. This helps us personalize your shopping journey, process orders seamlessly, and keep you informed about purchases, promotions, and service updates.

Billing & Shipping Data: To complete a purchase, we collect details such as your billing address, shipping address, and payment information (e.g., credit card details or payment account numbers). This information is used exclusively to process payments, ship your orders, and resolve any related customer service matters.

Communication Records: If you contact our team via email ([email protected]) or other channels, we may retain your messages, contact details, and related information. This allows us to address your inquiries effectively and improve our services over time.

1.2 Non-Personal Information

This refers to data that does not directly identify you, collected automatically to optimize our website and services:

Device & Usage Insights: We gather information about the devices you use to access our website, including your IP address, browser type, operating system, device model, and unique device identifiers. We also track how you interact with our site—such as pages visited, time spent, links clicked, and navigation patterns. This helps us analyze trends, enhance website performance, and refine your user experience.

Cookies & Similar Tools: We use cookies, web beacons, and comparable technologies to collect data about your online activities. Cookies are small text files stored on your device that help remember your preferences, keep you logged in, analyze traffic, and deliver personalized content or ads. You can manage cookie settings through your browser, though disabling certain cookies may limit access to some website features.

2. How We Use Your Information

We use your information solely to provide, improve, and secure our services, with a focus on enhancing your shopping experience:

Order Fulfillment & Support: Your personal data is used to process and ship orders, handle returns/exchanges, and update you on order status. Our customer service team also relies on this information to respond to inquiries, resolve issues, and offer tailored support.

Personalization & Marketing: With your consent, we may use your data to personalize your website experience—for example, recommending shoes based on your browsing or purchase history. We may also send promotional emails, newsletters, or updates about new collections, discounts, or special offers. You can unsubscribe at any time via the “Unsubscribe” link in emails or by adjusting your account settings.

Website Improvement & Analytics: Non-personal data helps us understand how users interact with our site, identify areas for enhancement, and optimize our services. This includes analyzing traffic patterns, measuring marketing effectiveness, and refining website design and functionality.

Legal Compliance & Security: We use your information to comply with applicable laws, regulations, and legal processes. This may involve verifying your identity, detecting and preventing fraud, and protecting the security of our website, business, and customers. We may also use data to respond to legal requests or government inquiries.

3. When We Share Your Information

We do not sell your personal information. We only share data in limited circumstances, and always with safeguards in place:

Trusted Service Providers: We may share your information with third-party partners who assist us in operating our website, processing payments (e.g., payment gateways), shipping orders, or providing customer support. These providers are contractually required to protect your data and use it only for the specific purposes we outline.

Business Partners (With Your Consent): In select cases, we may share information with co-branded partners or affiliate marketers for promotional purposes—only if you have given explicit consent or as permitted by this policy.

Legal Obligations: We may disclose your information if required by law, regulation, or legal process (e.g., subpoenas, court orders). We may also share data to protect our rights, property, or the safety of our customers or the public, such as in cases of suspected fraud or harm.

4. Data Security

We take rigorous measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses industry-standard security technologies, including encryption, firewalls, and Secure Socket Layer (SSL) protocols, to safeguard data during transmission and storage.

While we strive to ensure the highest level of security, no internet or electronic storage system is entirely foolproof. We cannot guarantee absolute security, but we continuously update our practices to mitigate risks.

5. Your Privacy Rights

You have control over your personal information, with the following rights:

Access & Update: You can review and edit your personal data by logging into your account or contacting our customer service team at [email protected].

Data Portability: You may request a copy of your personal information in a structured, machine-readable format (e.g., CSV). Contact us at [email protected] to make this request.

Opt-Out of Marketing: You can unsubscribe from promotional emails at any time using the “Unsubscribe” link in messages or by adjusting your account preferences. Note that we may still send transactional emails (e.g., order confirmations, service updates).

Request Deletion: In certain cases, you may ask us to delete your personal information. However, we may need to retain some data to comply with legal obligations (e.g., tax records) or protect our business interests.

6. Children’s Privacy

Our website is not intended for users under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected data from a child under 16, please contact us immediately at [email protected], and we will delete the information promptly.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business needs. We will notify you of material changes by posting a notice on our website or sending an email to your registered address. Your continued use of our website or services after the updated policy takes effect constitutes your acceptance of the changes.

8. Contact Us

If you have questions, concerns, or feedback about this Privacy Policy or our privacy practices, please reach out to us at [email protected]. We are committed to addressing your inquiries and protecting your privacy rights.

Thank you for trusting HEYDUDL with your personal information. We’re dedicated to ensuring a safe, secure, and enjoyable shopping experience.