HEYDUDL Refund Policy

Thank you for choosing HEYDUDL. We’re dedicated to ensuring you’re completely satisfied with your purchase. This Refund Policy outlines the terms under which you can request a refund for items bought through our website. By making a purchase, you agree to the conditions below.

  1. Eligibility for Refunds

To qualify for a refund, please note the following guidelines:

Return Window: You may request a refund within 60 days of the delivery date. For your return to be processed, items must be in their original, unused condition—with all tags intact, original packaging included, and no signs of wear or damage (unless the damage was caused by our error).

Exceptions:

Customized or personalized products are non-refundable unless they have a manufacturer defect.

Final sale items marked “non-returnable” on our website cannot be refunded, except in cases of manufacturing faults.

  1. How to Request a Refund

Follow these steps to initiate a refund:

Contact Customer Service: Reach out to our team at [email protected] with your order number, reason for return, and details about the product. We’ll respond within 1–2 business days with next steps.

Obtain Return Authorization: Once approved, we’ll issue a Return Merchandise Authorization (RMA) number. Clearly print this number on the outside of your return package—we can’t guarantee timely processing without a valid RMA.

Arrange Return Shipping: You’ll cover return shipping costs unless the return is due to our mistake (e.g., wrong item shipped, defective product). Use a trackable shipping method and keep proof of shipment—we aren’t liable for lost or damaged return packages.

  1. Refund Processing

Inspection: Upon receiving your return, our team will check that the items meet our return criteria. This inspection may take 5–10 business days.

Refund Issuance: If approved, we’ll process the refund to your original payment method. The refund includes the product cost but excludes non-refundable shipping fees (unless specified otherwise). Funds typically appear in your account within 5–10 business days, though timing may vary by payment provider.

  1. Partial Refunds

We may issue a partial refund in these scenarios:

Damaged/Used Items: If returned items are worn, damaged, or not in original condition, we’ll deduct a reasonable amount to account for the reduced value.

Incomplete Returns: If you return only part of your order or items are missing from the package, you’ll be refunded only for the eligible items received.

  1. Exchanges

To exchange an item for a different size, color, or product, contact [email protected]. Exchanges depend on product availability and may not be possible for out-of-stock or final sale items.

  1. Refunds for Canceled Orders

If you cancel an order before it ships, we’ll issue a full refund immediately to your original payment method.

If the order has already shipped, follow the return process outlined above.

  1. Contact Us

For questions about this Refund Policy, email our team at [email protected]. We’re here to ensure a smooth experience.

We reserve the right to update this policy at any time. Changes take effect immediately upon posting on our website (heydudl.com). Your continued purchases after updates indicate acceptance of the revised terms.