HEYDUDL Shipping Policy

Thank you for shopping at HEYDUDL! We know that timely, reliable shipping is key to a great shopping experience—and we’re committed to getting your new shoes to you as efficiently as possible. This Shipping Policy outlines our processes, delivery timelines, and key details about your order’s journey. By placing an order on our website, you agree to the terms below.

1. Order Processing

1.1 Processing Time

We aim to process orders within 1–3 business days of purchase. During this time, we’ll verify payment details, check product availability, and prepare your items for shipment. Weekends and holidays are not counted as business days, so please factor these into your delivery estimates.

1.2 Order Confirmations

After placing your order, you’ll receive an immediate confirmation email with details like item descriptions, quantities, and total cost.

Once your order ships, we’ll send a shipping confirmation email with a tracking number, so you can monitor your package’s progress.

2. Shipping Methods & Delivery Times

2.1 Standard Shipping

All orders are shipped via our standard carrier. Once shipped, domestic deliveries typically arrive within 6–12 business days. Delivery times may vary based on:

Your location (rural areas may take longer).

Customs processing (for international orders).

Unforeseen delays (e.g., weather, carrier disruptions).

2.2 International Shipping

We offer international shipping to many countries worldwide! Note that:

Import duties, taxes, and customs fees are not included in your order total. These are the customer’s responsibility and are usually collected upon delivery.

It’s your responsibility to check your country’s import regulations (e.g., restricted items, fee estimates) before ordering.

3. Shipping Costs

Shipping fees are calculated at checkout based on:

Your delivery location (domestic vs. international).

The weight and size of your package.

You’ll see the exact shipping cost before finalizing your purchase, so there are no surprises.

4. Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. Use this number to track your package on the carrier’s website.

Tracking information may take 24–48 hours to activate after you receive the shipping confirmation.

Many carriers offer text or email updates—we recommend signing up for these to stay informed about delivery times or delays.

5. Shipping to Multiple Addresses

Currently, we can only ship a single order to one address. If you need items delivered to multiple locations, please place separate orders for each address.

6. Undeliverable Packages

6.1 Incorrect Addresses

If a package is returned to us as “undeliverable” due to an incorrect or incomplete address provided by you, we’ll email you to resolve the issue. You’ll have the option to:

Update your address and pay any additional shipping fees to resend the package.

Request a refund (minus original shipping costs, if applicable).

6.2 Failed Delivery Attempts

If the carrier can’t complete delivery (e.g., no one is available to receive the package), they’ll typically leave a notice with instructions for redelivery or pickup.

If the package remains unclaimed after the carrier’s specified period, it will be returned to us.

We’ll then follow the same process as “incorrect addresses” (see 6.1) to assist you.

7. Contact Us

If you have questions about your order’s status, shipping costs, or this policy, reach out to our customer service team at [email protected]. We’re here to ensure your package arrives smoothly!

We reserve the right to update this Shipping Policy at any time. Changes will be posted on our website (heydudl.com) and take effect immediately. By continuing to shop with us after updates, you agree to the revised terms.sed terms.